Cancellation Policy

Information on the right of withdrawal

The following information is intended for consumers within the meaning of the Austrian Consumer Protection Act (KSchG) and the Distance and Off-Premises Contracts Act (FAGG).

Statutory right of withdrawal

Consumers generally have a statutory right of withdrawal of 14 days for distance contracts (§ 11 FAGG).

The withdrawal period begins on the day the contract is concluded.

To exercise the right of withdrawal, you would need to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. letter or email).

Expiry of the right of withdrawal for digital vignettes

Digital vignettes are digital content not supplied on a tangible medium.

According to § 18(1)(11) FAGG, the right of withdrawal expires when the trader has begun performance after the consumer has:

• expressly consented to the trader beginning performance before expiry of the withdrawal period, and
• acknowledged that they will lose their right of withdrawal upon this consent.

At Vignette Go, digital vignettes are registered and activated at the respective official state portal immediately upon payment at your express request. By placing your order, you expressly consent to immediate performance and acknowledge that your right of withdrawal expires upon complete performance (successful registration of the vignette).

Since registration occurs immediately, there is no right of withdrawal after registration is complete.

In practice

Since all vignettes are registered immediately and you provide express consent to immediate performance during checkout, the right of withdrawal typically expires immediately upon registration of the vignette.

This means: Between payment completion and registration (typically a few hours during service hours), withdrawal is theoretically possible. After successful registration, however, it is not.

Exceptional cases

A refund is only possible in exceptional cases, such as:

• The order could not be executed for technical reasons
• An obvious error on our part occurred

In such cases, please contact us immediately.

Summary

By placing your order and actively confirming in checkout, you consent to immediate registration of the vignette.

Upon successful registration at the official portal, performance is complete and the right of withdrawal has expired.

This regulation complies with § 18(1)(11) FAGG for digital content.

Questions?

For questions about the right of withdrawal, contact us at:

Email: michael.lukas.at@gmail.com
Phone: +43 660 4834005