Terms and Conditions

§1 Scope

These Terms and Conditions apply to all contracts between Michael Lukas (hereinafter "Provider") and the customer regarding the intermediation of digital motorway vignettes.

Deviating terms of the customer are not recognized unless the Provider expressly agrees to their validity in writing.

§2 Service description

The Provider operates an intermediary service for digital motorway vignettes from various European countries.

The Provider is not a state issuer and is not affiliated with official vignette portals (such as ASFINAG, eDalnice, eZnamka, etc.). The Provider:

• Receives the customer's order
• Purchases the vignette in the name and on behalf of the customer from the respective official state portal
• Confirms successful registration by email

The vignette only becomes valid after successful registration at the official portal and from the selected start date.

§3 Contract conclusion

The product presentation on the website does not constitute a legally binding offer, but an invitation to place an order.

By submitting the order, the customer makes a binding offer to conclude a contract.

The contract is concluded when the Provider accepts the order by sending a confirmation email or by providing the ordered service.

§4 Prices and fees

All prices are quoted in euros and include statutory VAT.

The total price consists of: the official tariff of the respective state portal, and the Provider's service fee.

The price breakdown (official tariff + service fee) is transparently displayed before completing the order.

§5 Payment

Payment is processed via the payment service provider Mollie B.V. The customer can choose from the available payment methods.

Upon completion of payment, the customer authorizes the Provider to register the vignette.

§6 Service provision

Registration takes place during service hours: Monday to Sunday, 06:00–18:00 CET/CEST.

Orders placed outside service hours are processed the next morning.

The vignette is only valid from the start date selected by the customer and after successful registration — not from the time of payment.

§7 Customer obligations

The customer is obliged to provide correct and complete information, in particular:

• The licence plate (exactly as shown on the registration)
• The country of vehicle registration
• A valid email address
• The desired start date of the vignette

Incorrect information (especially typos in the licence plate) may result in the vignette being invalid. The Provider is not liable for damages resulting from incorrect customer information.

§8 Right of withdrawal

Consumers are generally entitled to a 14-day right of withdrawal for distance contracts under the Austrian FAGG.

For digital vignettes, however, the right of withdrawal expires pursuant to § 18(1)(11) FAGG once the Provider has begun performance after the consumer has expressly consented and acknowledged that they will lose their right of withdrawal.

When placing an order, the customer expressly consents to the immediate registration of the vignette and acknowledges that their right of withdrawal expires upon complete performance (successful registration).

Since all vignettes are registered immediately upon receipt of payment, there is no right of withdrawal after successful registration.

You can find the full cancellation policy here: Cancellation policy

§9 Liability

The Provider is fully liable for intent and gross negligence, as well as for damages arising from injury to life, body, or health.

In cases of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations), limited to typical, foreseeable damages.

The Provider is not liable for delays or failures of the official state portals through which vignettes are registered.

§10 Data protection

Information on the processing of personal data can be found in our Privacy Policy

§11 Applicable law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection provisions of their country of residence apply if more favorable.

The place of jurisdiction for disputes with businesses is the Provider's registered office. No jurisdiction is agreed with consumers.

§12 Alternative dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§13 Severability clause

Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid provision.

§14 Contact

Michael Lukas
Flöcking 136
8200 Flöcking
Email: michael.lukas.at@gmail.com